CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated The Loxford Practice as “Good” in all domains.
Dr Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care said
We carried out an announced focused inspection at The Loxford Practice on 7 March 2018 as part of our inspection programme. Following the inspection at this time, the overall rating for the practice was Good, with the key question of ‘ are services responsive’ rated as requires improvement.
This inspection was a focused inspection conducted on 8 May 2019 was to ensure that the provider continued to make improvements identified at our previous inspection in March 2018.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as Good overall and Good for all population groups.
We found that:
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. However, the most recent published data from the National GP Patient Survey showed patients continued to have difficulties accessing care and treatment in a timely way at the practice.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Continue to engage with patients with regards to improved access to the practice by telephone.