As we remain alert during the COVID-19 period, please ensure if you are visiting the practice for any reason that you have adequate face covering for your nose and mouth.
For quick advice, appointments or medication, THERE IS NO NEED TO CALL THE PRACTICE. Instead, Download Dr. iQ, our practice mobile app.
Even if symptoms are mild, don’t visit a GP surgery, pharmacy or hospital, even if it’s for another reason. Please stay indoors, avoid contact with others where possible and avoid using public transport and taxis.
Please note:We will be vaccinating people in the 50-64 year old group who do not have health condition in November/ December, if there are sufficient vaccinations available. We will invite patients in this group only after we have vaccinated those who are at the highest risk.
Appointments
Book Appointments
The fastest way to access the practice is via our Dr. iQ app – 7 days a week, including evenings.
Message for Victoria Medical Centre patients:
If you would like access to our Dr.iQ mobile app and benefit from our GP services 7 days a week, including evenings, please register with The Loxford Practice. You can register with the practice directly on the app – simply download the app from the Apple App Store or Google Play Store. Alternatively, you can register using our online registration form:
Download Dr. iQ
Fast access via Dr. iQ
We encourage all patients who need an appointment to download our Dr. iQ app and simply submit an online consultation. This is the fastest way to access the practice, 7 days a week, including evenings.
Our clinicians will do everything they can to manage the request promptly, usually within the same day. If you are unable to access Dr. iQ, you can request an appointment via telephone, visit our Contact Us page for our contact details.
Telephone appointments
Should a telephone appointment be required, you will be called either immediately, later on the same day or by the next day at the latest depending on the nature of the problem.
Face-to-face appointments
Should a face-to-face appointment be required, our dedicated admin team will call you to arrange a time and day that is convenient for you. This will usually be the same or next day. Where possible and requested, this will be with the clinician of your choice.
If you cannot access Dr. iQ
If you are unable to access Dr. iQ, you can request an appointment via telephone, visit our Contact Us page for our contact details.
When we are closed
111 is the free, easy to remember number to call when you need help or advice urgently when it’s not a life-threatening situation, if we are closed and you cannot contact us.
If you or someone else experiences severe chest pain, loss of blood or suspected broken bones, or any other life threatening illness go to your nearest accident and emergency department or call 999. Find out more about out of hours services and our opening hours and holidays.
Home visits
Please help us to help you and our other patients. Our doctors are able to see several patients in the surgery in the time it takes to do a single home visit. For this reason, we ask our patients to come to the surgery where required, and we also offer video and telephone consultations where appropriate. Find our more about home visits.
How you can help us
Please be on time for your appointment, this helps us to run on schedule and to give you the maximum amount of time available. Importantly, please let us know as soon as possible if you no longer require your appointment via the Dr. iQ app, text reply to your appointment reminder or by calling us. We can then offer the appointment to someone else. Please see our policy regarding missed appointments.
Before you make an appointment…
Have you tried Self Care?
We have a variety of helpful Self Care information and links which could help you to treat your illness without the need for an appointment:
By clicking Accept, you agree to the use of AT Medics and other third-party cookies and other similar technologies to enhance your browsing experience, analyse and measure your engagement with our content. Learn more in our Privacy Policy. You will not see this pop-up again if you click Accept